Branch Office Infrastructure Governance

The digitization and value generating digitalization of the office infrastructure of companies offering sales and services through branch offices in industries such as finance, textile and food-beverages, are vital in terms of their service quality and consumption optimization. With this solution Otomatica provides sustainability, environment friendliness and efficiency to the company as part of Smart Facilities. The service and production offered in Smart Facilities guarantees the productivity and sustainability of the value chain.

Branch Office Portfolio Governance is vital to balance the costs of distributed branch offices and the flow of turnover from each branch office in such businesses without compromising customer satisfaction. On the other hand, the know-how and experience of owning multiple branches should strictly help to increase operational standard and performance by setting a reference for each branch while managing costs without decreasing customer satisfaction. Branch Office Infrastructure (Portfolio) Governance is defined as achieving strategy, vision and coordination for the target of high turnover / cost by utilizing the joint experience and know-how accumulated with the digitization of branches.

• Geographical conditions
• Branch office scale information
• Branch office infrastructure configuration
• Technologies and devices used
• Consumption details
• Operating conditions
• Local support opportunities

corresponding to the following parameters;

• Geographical profile
• Customer distribution and infrastructure comfort satisfaction
• Infrastructure inventory lists
• Risks
• Field staff infrastructure usage
• Service provider’s quality and accessibility
• Corrective Maintenance and operational capability and term
• Case and failure profiles

constitute the basis for creating the strategy. Common advantages can be obtained by aligning the branch offices in the context of this specified strategy. A standard is set for current and future sites. Resource balancing becomes leaner and more visible against expected performance. Roles, responsibilities and the reporting chain are optimized. Critical information becomes actionable information at the corporate level.